Let FlexConnect Take Your Contact Center to New Heights
At FlexConnect, our mission is to revolutionize the way contact centers are staffed. We provide a flexible and scalable method to staffing contact centers, by providing expert agents to provide the best possible customer experience when you need it most. Our agents are trained to handle various channels such as phone, email, chat, and social media to ensure that your customers are always satisfied.
Scalable and Secure Cloud Solutions
Agent as a Service allows you to add agents as you need. Long queue times and dropped calls can cost your business, our AaaS ensures your call center is always staffed appropriately to meet customer demand
Full Service Customer Experience Solutions
FlexConnect boasts friendly, professional, locally based receptionists, i.e.UK, U.S.A, Canada, Mexico, EU countries and the rest of the world which may give a more personal touch to their service​
Flexible Cost Models
AaaS is designed so you pay the right amount for your call center agents. Only pay for what you use and when you use it to avoid the hefty cost of extra full time staff. FlexConnect offers flexible plans by usage only. No minimum commitment.
TRUST AND SECURITY
Partnering with StreamPC, FlexConnect provides secure, fully managed, and fully supported security and compliance solutions. StreamPC’s secure workstations are located inside U.S.-based data centers protected by multiple layers of both physical and digital security. All data and documents stored in an IRS 1075-compliant Cloud PC Workstation Environment, encrypted at rest using FIPS 140-2 compliant encryption. All traffic between SteamPC and your users is encrypted in transit using FIPS 140-2 compliant encryption.
What is Agent as a Service?
FlexConnect is an ideal decentralized BPO platform that offers a multitude of features, allowing for seamless customer service, sales, and technical support across various channels and tasks. With its advanced capabilities, it caters to a range of disciplines and languages.
The platform is staffed by a dedicated team of enterprise level, highly qualified, skilled, vetted and extensively trained call agents who are available around the clock, every day of the year. The pricing model is based on a per-minute charge, ensuring flexibility and affordability for users.
The Data for Change
8 out of 10 callers
Hang up when reaching voicemail
75%
of customers say they have recommended a company based on excellent customer service
77%
of customers expect to interact with someone immediately when they contact a company
65%
of US consumers would pay 5% more for products if they knew they would receive outstanding customer service
3 in 5 consumers
Switch brands from bad customer experience
